Return & Refund Policy

At [Your NGO Name], we value your support and are committed to transparency and fairness in all our transactions. This policy outlines the terms under which donations, event fees, and other contributions may or may not be refunded.

1. Donations

• All donations made to [Your NGO Name] are voluntary and non-refundable.
• Once a donation is processed, we are not obligated to refund it unless it was made in error (e.g., duplicate transaction).
• In case of a technical error or unauthorized transaction, please contact us within 7 days from the date of donation.

2. Event or Program Fees

• Fees paid for participation in workshops, seminars, or awareness programs are generally non-refundable.
• In case an event is canceled by us, we will initiate a full refund or offer an alternative participation slot.
• If a participant withdraws at least 72 hours before the event, they may be eligible for a partial refund (after deduction of admin charges).

3. Merchandise or Products (if applicable)

• If you purchase merchandise (e.g., t-shirts, books), returns will be accepted only if the product is damaged or defective.
• Return requests must be made within 7 days of delivery with valid proof and order details.
• Refunds (if approved) will be processed via the original payment method within 7–10 working days.

4. Refund Processing

• Approved refunds will be credited to the same account/card used during the transaction.
• Processing time depends on your payment method and bank, typically between 5–10 business days.
• No cash refunds are provided.

5. Contact for Refund Queries

If you believe a refund is due, please contact us with the following details:

• Full Name
• Email Address / Phone Number
• Transaction Date & Amount
• Transaction ID / Receipt
• Reason for Refund

Email: support@yourngo.org
Phone: +91-XXXXXXXXXX

6. Modifications

We reserve the right to amend this Return and Refund Policy at any time. Any updates will be posted on this page.

Last updated: May 13, 2025